Disability Awareness Courses
You can't go back and make a new beginning, but you can start today to make a new ending.
Serious about customer service?
How good are you at dealing with customers who have a disability, either face to face or on the phone?
Are you missing out on a potential market share of £80 BILLION*?
Do you comply with the Disability Discrimination Act?
If you want to serve this important segment of your customer base, you may need to improve your skills in contacting and dealing with people who have a disability and communicating with deaf, hard of hearing, deafblind and speech impaired people. This includes communication over the telephone and face-to-face.Creedence Training can help in all these areas, and can even provide a nationally accredited qualification for some.
To meet your organisations requirements, we can custom design general disability, or specific deaf, deafblind awareness and communications tactics courses for you.
*Department for Work and Pensions estimate of 10 million disabled people in Britain, spending £80 billion. (2006 figures)
Text Relay Service Awareness Course
Official figures show that around 9 million people in Britain have a hearing impairment, a further 2.5 million have speech loss and another half-million have a serious stammer. This means that around 12 MILLION potential callers to your organisation may have problems using the phone. Can you afford to miss that level of business?Creedence Training can offer training in understanding the needs of your deaf, hard of hearing, speech-impaired and deaf-blind customers on the phone. With over 10 years experience of the UK telephone relay service and over 20 years dealing with disability and telecommunications issues, we are uniquely placed to help your organisation not only meet the requirements of the Disability Discrimination Act, but capitalise on the market that you are missing.
Training can be for individuals, or teams and will give a complete overview of how these calls work. Including training on the textphone (Minicom) that you may have already* and use of the UK Relay service (Typetalk) There is some practical, hands-on experience and all aspects of these calls are covered.
The course takes approximately 1-2 hours for up to 20 people. Click here for prices.
*If you have a textphone already, Creedence can offer stand-alone training for individuals or organisations in all aspects of using your Textphone. Starting with the basics of making and receiving calls to setting the answering system, retrieving messages, and trouble shooting. Creedence has long-term experience of the Textphones that have been sold within the last twenty years.Training takes approximately 1-2 hours for up to 10 people. Click here for prices.
Basic Awareness & Communication Tactics with Deaf and Deafblind People
This course will equip delegates with basic awareness and skills for communicating with deaf or deafblind people. The course assumes no previous experience or knowledge ans is designed to provide introductory knowledge and skill for enhancing communication with deaf people. As an unaccredited course, it can be tailored or modified to meet the needs and requirements of you or your organisation.
The course takes one full day, but a more intensive half-day option is available.Both versions include course materials and practical/role play sessions.
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Level 1 Certificate in Deaf Awareness and Communication with deaf and Deafblind people
The Level 1 Certificate is made up of two units:K101 - Deaf & Deafblind Awareness
The K101 unit gives the delegate introductory-level knowledge and understanding about deafness and deafblindness. It describes what it means to be deaf, how being deaf affects one’s ability to operate in society and what assistance is available to improve communication between deaf and hearing people.T101 - Communication Tactics with Deaf & Deafblind People
The T101 unit aims to equips delegates with some basic, simple skills for communicating with deaf or deafblind people. It is ideal for ‘frontline’ workers and others who may occasionally meet a deaf or deafblind person and who wish to develop some confidence in communicating during these first encounters.
This one-day (for both units) course includes 2-3 hours pre-course study and a booklet is supplied as part of the unit specification. Learners are expected to have leared the basic charts for the 3 modes of communication prior to the training.
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Our trainers are registered and trained by Signature (CACDP - Council for the Advancement of Communication with Deaf People) to offer these two Level 1 qualifications. These qualifications are nationally recognised and accredited by Ofqual (The Office of Qualifications and Examinations Regulator). Each unit carries its own accredited certificate. Candidates are assessed by a combination of a multiple choice paper and a simple practical assessment.
Disability Awareness
Creedence also offers a more general Disability Awareness training course. This course is not accredited but aims to raise awareness of what is meant by disability and an appreciation of the issues involved. It equips delegates with the ability to identify issues and come up with possible solutions, thus improving contact and customer service with people who have disabilities.Click here for a guide price. The course can be completely tailored to your needs. Please contact us for details.
t: +44 1983 759213 e: info@creedencetraining.co.ukReferrals are an important part of our business. We enjoy doing business with people just like you. When you run across someone who has a need for services like ours, please forward their name and contact details to us. We will gladly follow-up and provide the same high level of service that we provide to you.