Creedence Training Academy & Consultancy

The personal development experts

 

Training Courses

You can't go back and make a new beginning, but you can start today to make a new ending.

Courses currently available listed below:

We present our courses/workshops regularly on most Mondays and Fridays. Choose your date and email us to book. Full payment must be received at least one week before your course. If you would prefer a weekend please let us know.

Workshops currently available click here

How to grow your business a one-day course including:

• Needs analysis
• Key elements
• Top mistakes entrepreneurs make
• Building your lists
• Developing passive income
• Staying motivated
• Assessing how you are doing

Presentation Skills One-day course including:

• Learning styles
• Presentation Basics
• What presentation equipment to use
• OHP and Poswerpoint tips
• Dos and Don'ts of presentation gestures
• Presentation handouts
• Dealing with 'disasters'

Basic Awareness & Communication Tactics with Deaf and Deafblind People

One-day course covering:

• Recognising Deafness
• Correct Terms
• Communication Tactics
• Repairing Communication Breakdown

More details here

There is also an accrdited qualification available in this subject area click here for details.

Disability Awareness One-day course including:

• Different models of disability
• Correct terms
• Dealing with disabled customers/employees
• Attitude and prejudices

More details here

Communication Skills One-day course

* Understanding how communications work
* Gaining active listening and responding skills
* Seeing things from other points of view
* Managing your assumption more effectively
* Understanding your own strengths
* How others may see you
* Looking at body language
* Increasing confidence
* Difficult people or situations
* Filling up your communications tool kit 

Effective Time Management Strategies Two-day course

• The secret of getting more time
• Time estimation
• Planning your time
• Taking control of your time
• Organisation
• Making decisions
• Delegation and Outsourcing
• Time Saving Tools

Note: The Effective Time Management Course handbook is available to download for self study.

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Managing Personal Stress One-day Course including:

• Understand stress and its potential causes
• recognise symptoms of stress in yourself
• Understand the effects of stress on your own worl performance and on others
• Identify appropriate means of reducing your own stress
• Develop a personal stress management plan to maintain your work/life balance

People Management One-day Course

• How to get the most out of people
• People management defined
• Your organisation
• Developing policy
• Hiring
• Management styles
• Communication
• Conflict resolution
• Motivating people
• Managing outsourced contractors
• Disciplining employees
• Dismissing employees
• Success stories from across the world

Note: The People Management Course handbook is available to download for self study.

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English as a Foreign Language 1-2 hours weekly for 10 weeks for each level

• For students who want to learn English when it isn't their first language.
• Level 1 Elementary - sentence building - comparatives with adjectives - likes and dislikes - present continuous - present tense - past modals - writing letters
• level 2 Pre-Intermediate - Reported speech - past perfect - adjectives using ing and ed - how questions
• Level 3 Intermediate - crime and punishment - simple and perfect tenses vs continuous tenses - the future in the past - yes/no questions

Success Strategies a 2½ day course which will give you both the confidence and the tools to embrace change and the training for you to succeed in your life and your career. Including, but not limited to:

• Your life evaluation
• Effective communication skills
• How to get motivated
• How to get what you want
• How to manage your career
• Strategies and recipes for a complete makeover: Be the new you
• Effective time management
• People management
• Small business management for success
• The essentials for starting a small business
• Unstoppable confidence: Getting the poise that spells success
• How to sell in the corporate market
• How to create your work/life balance
• Goal setting
• Creating your vision of the life you want

Leadership One-day course including:

• Definition of leadership
• Different styles of leadership
• The main priorities of leadership
• Communication is critical
• Listening to and understanding your team
• Backing up and supporting your team
• Planning and prioritising
• Managing your time and others well
• Involving your team in thinking and managing change

Strategic Leadership Two-day course including:

• Identifying your primary role as chief strategist
• Strategy execution - the analytical and human dimensions
• Incorporate both dimensions effectively to drive your organisation forward
• Identifying your job as leader during ongoing strategy making
• The type of team your strategy making creates
• Identifying when strategy making is finished
• Creating a common vocabulary and common set of tools to be effective
• Broadening and strengthening managers as a strategic leadership team
• Building a strategy support team
• Raising the bar for more effective strategic leadership in the middle of your organisation
• Moving the 'We/They' line

Interview skills One-day course including:

• The seven pre-interview essentials
• The seven standard procedures
• Types of interview
• How to impress interviewers - seven good ways
• Creating a good first impression
• Common questions from an interviewer
• Nightmare interview questions
• Your questions - those you should ask and those you shouldn't
• Personality tests
• Assessments and role play
• Asking for feedback

Interviewing Skills One-day course including:

• The cost of recruitment and staff turnover

• Identifying the causes of poor recruitment

• Strategies for effective recruitment practice

• The stages of recruitment.

• Designing a job description and person profile

• Analysing application forms and cv's

• Techniques for opening the interview

• Role-play - Interview introduction

• Questioning the candidate

• Role-play questioning the candidate

• Closing the interview and outlining doubts

• Final role-play - closing the interview

• Interviewing and the law

• Action planning

Coaching Skills One-day course including:

• The differences between coaching, counselling, mentoring and training
• Identify opportunities where coaching can add value to your people management role
• The 7 principles of effective coaching
• Tools to help you rapidly build rapport as well as the GROW and other models
• Effectively plan and execute a coaching sessionFeedback techniques to enable change
• Skills practice - one-to-one work with the coach as well as group feedback
• Carry out effective coaching sessions using recognised coaching methods
• Apply the principles of coaching to a coaching intervention

Starting a new business One-day course including but not limited to:

• Sales & marketing
• What does your customer want?
• Understand your competitors
• Correct pricing for your products
• Business plans
• Practical business skills
• People development
• Have an exit strategy in place

Facilitation Skills One-day course including:

• The role of the facilitator
• Understanding the purpose of the facilitation
• Setting the agenda
• Understanding group dynamics
• Setting a safe environment
• Managing participant behaviours
• Managing the process
• Teaching new thinking skills
• Recording outcomes

Motivation Skills One-day Course including:

• Exploring the key theories of motivation - what are they and how do they apply?
• Motivation as a context, not an action.
• Understanding individual motivations.         
• Recognising and responding to de-motivation.
• Building motivation into the working day.
• Building and structuring your team to achieve results.
• The process of effective team building.
• Understanding the different stages of team development.
• Defining the features of a winning team.
• Managing a dysfunctional team with either performance or people issues.

Team Building One-day course including:

• Where do you fit into your team?
• The purpose of your job
• What contribution do you make?
• Where you and your team fit into the Big Picture of your organisation
• How teams work
• Team formation
• Effective communication
• Developing your strengths
• Personal areas for development
• Providing and receiving feedbackWhat motivates you and your colleagues?
• Getting the most out of work on a personal basisJob satisfaction and recognition
• Dealing with conflict and difficult situations.Contributing in meetings
• Action plans

TV and Media Skills

• To understand the demands of different media
• Practice being interviewed face to face
• On camera and the dreaded ‘down the line’
• Understanding how to get your message across
• Doing more than just answering the questions
• Interviewing with passion and speaking with clarity
• How to deal with nerves - everyone has them
• Deal with difficult questions and hostile interviews
• How to prepare
• What to ask beforehand and understand your rights
• How to write a press release
• Tailoring for different media
• Crisis Management 

Train the Trainer Two day course including:

• Understanding group dynamics
• Identifying your personal training style and staying true to it
• Working the room
• Turning the volume up and down
• Setting the tone
• Using anecdotes and personal stories to exemplify your training work
• Knowing how to treat those in the room
• Animation - knowing when to turn it up and down
• Dealing with difficult participants and situations 
• ---------------------------------------------------
• Discover your ability to actually see what's going on in the room
• 'Removing' yourself from proceedings
• Knowing your own behaviour
• A look at patterns and beliefs
• Realising that everyone sees things differently
• Seeing and dealing with sudden changes within your training environment
• Recognising and dealing with potentially undermining situations
• An opportunity to play out or rehearse specific scenarios
• Designing a Training

Customer Care One-day course including:

* Defining Good Customer Service
* What Customer Service Skills do you already have?
* Dealing with Difficult, Rude or Indifferent Customers
* Achieving Real Excellence in Customer Service
* Advanced Listening and Responding Skills
* How to make the Customers Point of View Work for you
* Developing New Customer Relationships
* Caring for Yourself as well as your Customers
* Handling Complaints with Empathy and Efficiency
* Gaining Confidence in your Customer Service Role 

Effective Exhibiting One-day course including:

• Why exhibit?
• Essential planning - budgets, timescales, personnel, publicity etc.
• Choosing the right exhibition for you
• Making a stand
• Staff
• Which visitors do you want to attract?
• Follow up

Bespoke courses

• These can be constructed on any or all of the above, plus other topics relevant to your business. Please email us with your specific requests.

Business Packages. Creedence Training Academy & Consultancy is proud to offer a selection of value for money coaching/training packages specifically designed for differing budgets. Click on Business Packages to find out more.